Back to CareersSystem Engineer / Technical Support
- Position title: System Engineer / Technical Support
- Job location: Coimbatore
- A division of Integra Corp, USA and Integra Ltd, UK
What would be your responsibilities?
- Responds to tickets escalated from Tier I
- Creates, monitors, tracks, schedules, updates and closes tickets within Service Now in a timely manner
- Provide friendly, professional support via phone, email and on-site.
- Independently resolve most issues with Windows 7, 10, and network printers, software and hardware break/fix
- Work with the Office 365 admin portal to resolve user issues (password resets, new user creation, license assignment, software installation etc.)
- Collaborate with vendors to resolve issues as necessary
- Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
What we are expecting?
- 2+ years of experience in an IT Help Desk role
- Experience in Office 365 and Active Directory Services
- Working knowledge of Windows 7 and 10 and Microsoft Office suite
- Basic understanding of Networking
- Remote access technologies (VPN terminal services, published apps etc.)
- Preferred experience working with ServiceNow, Salesforce, and VMware
- Ability to assist others with complex issues in a professional manner
- Ability to manage and prioritize incidents, requests, and tasks
- Strong problem analysis and problem-solving skills
- Excellent written and verbal communication skills
- Resourceful, well organized, highly dependable, efficient and detail oriented #LI-MS1
What can you expect from Integra?
- Excellent pay
- Opportunity to work with international clients
- World class training on multiple skills
- Planned career growth
Why you should join Integra?
- Excellent working atmosphere
- Salary and bonus always paid on-time
- You work for a US corporation (and a UK company)
- You work for a company that has continuously grown for past 21 years
- Very supportive senior management
- And lots more
